Client Success Stories

A major healthcare organization that is also the largest not-for-profit healthcare system in Texas came to us for help with branded communications. With 48 hospitals and 900 patient care sites served by 40,000 employees, the opportunities for error were enormous.

The client, a Medicare-Certified home health care agency founded in 1998, has completed several acquisitions since its inception. Today the client is comprised of more than 200 home health, pediatric, and hospice branches across the United States and serves over 30,000 patients every day.

As their user base got larger and more widespread, the challenge of how to scale their marketing — and keep costs down — intensified.

In 2019, a prominent automotive financing company came to Xpressdocs needing a solution to run their marketing campaign operations more efficiently.

Before Xpressdocs, the client was responsible for outsourcing the printing of their marketing materials, inventorying them, and distributing them to their nationwide team of 540+ operational and sales personnel. When the client decided to run a national campaign to help bolster use of their financial services, they became buried in the complexities of sourcing, managing, and distributing the eight different pieces that made up each campaign kit.

When a new dentist purchased a local dental studio, she inherited a solid patient database she thought would help grow the business. She soon realized, however, the size of a patient database hardly equates to production value, as many patients hadn’t been into the office in years, and hygiene recall compliance was dismal.

While the previous owner tried to engage patients with a service called Demandforce, the new owner enjoyed limited success due to its lack of configurability and dental focus. To make matters worse, the practice didn’t have email addresses on file for most patients, and Demandforce’s limited direct mail capabilities meant the system lacked the reach to make an impact.